Shipping Methods & Policies

Freight price is not included on product prices. After each purchase we offer the customer the best available alternative for freight price. after purchasing you will  receive an email with that info.

Additional Fees

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.


For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from BIODONSYS DENTAL AND MEDICAL SUPPLY B.V.., the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Customs, Duties, and Taxes

Orders that are shipped to countries outside Curacao or USA may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Here you have some info about freight cost:


Fedex Rates From Curacao:

Important Information

Minimum Billable Weight for FedEx Express Packaging
Effective Jan. 21, 2013 FedEx Express shipments packaged in FedEx Express boxes and tubes will be subject to a minimum billable. Minimum billable weight for FedEx Express tube is 4 kg. & for FedEx Boxes is 1 kg.

Account Benefits
FedEx offers qualified businesses the convenience of charging all inbound and outbound shipping, customs duties, taxes and related fees on one account number. With a valid FedEx account, no cash is needed at the time of shipping or receiving packages.

Address Correction
If the recipient’s address is found to be incomplete or incorrect (e.g. incorrect postal codes, omitted apartment numbers or former street addresses for recipients who have relocated), or if a valid telephone number for the recipient is not provided on the air waybill, a special handling fee per address correction will be assessed.

Declared Value for Carriage1
The Declared Value for Carriage fee is US$0.84 per US$100.00 in declared value, with the first US$100.00 or US$9.07 per pound (whichever is greater) free. The maximum Declared Value for Carriage varies by country and type of service , but shall not exceed US$50,000.00 per shipment (US$100,000.00 for FedEx International Priority Freight shipments), For Items of Extraordinary Value, there is a limit of US$1,000.00 or less, depending upon destination country. The Declared Value for Carriage may not exceed the Declared Value for Customs. Call FedEx for more information.

1Declared Value for Carriage will become effective on August 3, 2015.

Declared Value for Letters and Paks
FedEx Letter maximum declared value is US$100.00 and up to 1 lb, or 30 unfolded pages. FedEx Pak maximum declared value is US$100.00 and up to 2 lbs. Over 2 lbs. use FedEx International Priority rates.

Dimensional Weight
Dimensional weight is calculated by multiplying the length by width by height of each package in inches and dividing the total by 139 (standard density in cubic inches per pound). If dimensional weight exceeds the actual weight, charges may be assessed based on dimensional weight.


Dimensional Weight =

Length(in) x Width(in) x Height(in) / 139in3/lb




Duties & Taxes
To ensure the fastest delivery possible, FedEx prepays the assessed customs duty and taxes for your express shipments. You may pay this in cash at the time of delivery, or if you prefer the convenience of charging them to your FedEx account, a fee of US$5.00 or 2% of the duties advanced will be billed to you.

Fuel Surcharge
All shipments are subject to an adjustable fuel surcharge. The surcharge percentage will be subject to adjustment monthly using a rounded average of the U.S. Gulf Coast (USGC) spot price for a gallon of kerosene-type jet fuel, as published monthly by the U.S. Department of Energy. 
Changes to the FedEx Express fuel surcharge will be applied effective the first Monday of each month. The surcharge percentage will be reflected on your FedEx invoice. The percentage for each month will be available at approximately two weeks before the surcharge is applicable.

Limits of Liability
The maximum liability for loss, damage or delay or any claim with regard to any shipment is limited to US$100 or US$9.07 per pound (whichever is greater), unless the shipper declares a greater value for carriage and pays an additional fee.



Cpost International Air parcels

Air Parcels is a shipping service that provides economical delivery at moderate speed for parcels to over 200+ international destinations worldwide. Customers can send any item via Air Parcel provided they meet the size and weight requirements, are properly packaged and, are not considered a dangerous good or a prohibited item in the country of destination.




Physical characteristics

Maximum dimensions

  • Length: no dimension may exceed 1.5 m
  • Girth: must not exceed 3 m
  • Weight: must no exceed 30 kilos

Minimum dimensions

  • Must not be smaller than the minimum size prescribed for letters (9 x 14 cm)

The length shall be at least equal to the width multiplied by 1.4

Delivery standards

  • Local: within 48 hours
  • Between the Islands: within 72 hours
  • International: according to operational standards of the postal administrations of the country of destination, but there is a service expectation of 6-15 business days to most international destinations.

* Delivery Standards are subject to reasons of ‘force majeur’: such as but not limited to strike, bad weather conditions, refusal by client.

Dangerous goods

  • Explosives
  • Toxic substances
  • Infectious substances
  • Biological samples
  • Radioactive materials
  • Flammable materials
  • Corrosives
  • Oxidizers
  • Organic Peroxides
  • Illegal substances
  • Gases

Prohibited items

  • Cash money



(Parcels mailed to Curaçao from Curaçao)

up to 250 grams 3.50
251 to 500 grams ANG 3.75
501 to 1 kilogram ANG 4.00
2 to 3 kilograms ANG 5.00
4 to 5 kilograms ANG 6.00
6 to 10 kilograms ANG 9.00
11 to 15 kilograms ANG 12.00
16 to 20 kilograms ANG 15.00
21 to 25 kilograms ANG 21.00
26 to 30 kilograms ANG 24.00

**Weight with decimal figure will be rounded up.

International Rates

for international rates please click at this link;




Express Delivery Services & International Shipping


Shipping rates, please click at the link Below:




Shipping rates, please click at the link Below:



Important Note: We do not export Dental Anesthetics. For some other items which need special permission for import in your country, please  assure first before make your purchase effective and send request at We do not return money or generate credit for returning items if customs department in your country does not apply the cargo clearance for the reason above mentioned.




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